Refund Policy

Overview

This Refund Policy outlines our policies regarding refunds, cancellations, and disputes for credit purchases and subscriptions on ImageAt (a service operated by INFINITE PHASE LLC). Due to the nature of digital services and AI-powered content generation, all purchases are final and non-refundable, whether or not credits or subscription benefits have been used, except where a refund is required by applicable law.

Refunds

All purchases — subscriptions, subscription renewals, credit packs and API balance top-ups — are final and non-refundable, including where none of the purchased credits have been used. Credits become available in your account immediately after payment, and by completing a purchase you request that the service begins at once. Where the law of your jurisdiction grants a non-waivable right to a refund, we will honor that right.

Subscriptions renew automatically until you cancel. It is your responsibility to cancel before the next renewal date if you do not want to be charged again; renewal charges are not refunded, whether or not the renewed credits are used.

When a Credit Is Considered Used

A credit is considered used at the moment a generation is submitted for processing — not when a result is delivered to you. Generation requests are sent to third-party AI providers who charge us as soon as processing begins, and that cost is incurred whether or not you ultimately view, download, or keep the output.

Accordingly, credits are treated as used and are non-refundable in each of the following cases:

• The generation completed and produced an output, whether or not you downloaded or saved it.
• The generation was submitted and then closed or abandoned after processing had begun, unless a successful provider-side cancellation returned its credits.
• You navigated away, refreshed, lost connection, or closed the browser while a generation was running.
• The output did not meet your expectations, or you chose not to use it.

Cancelled and Failed Generations

Cancelling a generation in the interface requests that we stop the job. Once a request has been submitted to our AI provider, it may continue to completion and be billed to us regardless of the cancellation. If the provider confirms cancellation, we return the credits consumed by that job. If the provider cannot cancel it, those credits remain spent unless a qualifying technical failure occurs.

Credits are returned automatically in these cases:

• The generation failed before processing started (for example, an invalid request or insufficient balance).
• A verified technical fault on our side prevented the generation from producing any output.

If a generation was charged but produced no output and you believe this was our fault, contact support with the date and time of the generation. We will review the server-side record and return the credits where our records confirm the fault was ours.

Non-Refundable Situations

Refunds will not be issued in any of the following situations:

• Unused credits, unused subscription periods, or unused API balance.
• Forgetting to cancel a subscription before it renewed.
• Generations interrupted or abandoned after processing began, unless their credits were returned following a successful provider-side cancellation or qualifying technical failure.
• If any credits, features, or benefits from your subscription have been accessed or used.
• Subscription renewals and any purchase after the first.
• Dissatisfaction with AI-generated results (AI outputs vary; review example outputs before purchasing).
• Change of mind after purchase.
• Violation of our Terms of Service or misuse of the service.
• Partial refunds for partially used credit packages.
• Promotional, bonus, or free credits (these have no monetary value).
• Third-party payment processor issues outside our control.
• Purchases, generations or other charges initiated by an AI agent, script or automated tool you allowed to use your account, session or API keys.

Prepaid API Balance

API balance top-ups are one-time purchases and do not renew. The balance is non-transferable, does not expire while your account remains open, and is used for eligible API requests after available subscription credits. API balance top-ups, used or unused, are non-refundable except where required by applicable law. If an API request fails and our records confirm that no service was delivered, the amount charged for that request is returned to your API balance. Contact support about any remaining balance when closing your account.

Subscriptions

All subscription purchases and renewals are non-refundable, whether or not any credits or features included in the subscription have been used. You may cancel your subscription at any time, but no refunds will be issued for the current or any previous billing period.

Credit Types

ImageAt uses two types of credits:

• Subscription Credits: Credits included with your subscription plan. These credits are only available while your subscription is active. If your subscription expires or is canceled, subscription credits become unavailable until you renew.
• Purchased Credits (One-Time): Credits purchased through one-time credit packs. These credits never expire and are always available regardless of your subscription status.

Automatic Renewal

Subscriptions renew automatically. Monthly plans are charged every month and annual plans every twelve (12) months, in US Dollars (USD), to the payment method on file, at the plan price shown on our pricing page — until you cancel. To stop future charges, cancel before your next renewal date.

Subscription Cancellation Terms

• You may cancel your subscription at any time from your account settings.
• Cancellation takes effect at the end of the current billing period.
• You retain access to subscription benefits and subscription credits until the end of the paid period.
• After your subscription expires, subscription credits become unavailable. One-time purchased credits remain accessible.
• No refunds are provided for subscriptions, whether or not credits or features have been used.
• No refunds are provided for partial subscription periods.
• Subscription renewals are non-refundable.
• Subscription credits do not roll over to the next billing cycle.

How to Request a Refund

If you believe you are owed a refund under applicable law, or you were charged in error (for example a duplicate charge), please follow these steps:

1. Contact our support team at [email protected]
2. Include your account email, transaction ID, and reason for the refund request.
3. Provide any relevant screenshots or details about technical issues if applicable.
4. Our team will review your request within 2-3 business days. All refund requests are verified against our server-side generation and transaction records, which are the authoritative record of credit usage on your account.
5. If approved, refunds are processed within 5-10 business days.

Refund Processing

Once your refund request is approved:

• Refunds are issued to the original payment method used for the purchase.
• Payments and refunds are processed by our payment processor, Stripe.
• Processing time varies by payment provider (typically 5-10 business days).
• You will receive an email confirmation when the refund is processed.
• Any unused credits associated with the refunded purchase will be removed from your account.

Promotional Credits and Bonuses

Special terms apply to promotional credits and bonuses:

• Free credits and promotional bonuses are non-refundable.
• Bonus credits received with credit packages cannot be refunded separately.
• Referral bonuses and sign-up credits have no monetary value and cannot be refunded.

Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback with your payment provider. Disputes are handled through Stripe, and in response we share the relevant transaction, account and credit-usage records with Stripe and your card issuer. Chargebacks may result in:

• Immediate suspension of your account pending investigation.
• Removal of all credits and generated content.
• Potential permanent ban from the service.

We are committed to resolving issues fairly and promptly when you work directly with us.

Fair Use Policy

To maintain fair service for all users:

• Users who repeatedly request refunds may have their accounts reviewed.
• Abuse of the refund policy may result in account termination.
• We reserve the right to deny refund requests that violate our fair use policy.

Exceptions and Special Cases

In exceptional circumstances, we may consider refund requests outside of these standard terms. Each case will be evaluated individually based on its specific circumstances. Contact our support team to discuss your situation.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically. Continued use of our service after changes constitutes acceptance of the modified policy.

Contact Information

For refund requests or questions about this policy, please contact us:

• Email: [email protected]
• Mailing address: INFINITE PHASE LLC, 8 The Green, Suite A, Dover, DE 19901 USA

We aim to respond to all refund requests within 2-3 business days.