My generation failed. Do I get my credits back?
Yes. When a generation fails or a model's safety filter blocks it, the credits go back to your balance automatically, usually within a few minutes.
You don't need to contact us. Refunded credits are added to your pack balance, which never expires, and show up in Transaction History in your dashboard.
Refunds cover jobs that error out, time out or are rejected by the model. They don't cover a finished result you simply don't like, because the model still did the work.
If the credits didn't come back
Wait a few minutes and refresh the page; some videos take a while to report a failure. If they're still missing, email [email protected] with your account email, the time and what you tried to make.
Didn't answer your question?
Email us with your account email and what happened.
Last reviewed October 27, 2026