How do I get a refund?
Short answer
First purchases can be refunded within 3 days if no credits have been used. Email [email protected] with your account email and transaction ID.
Who qualifies
- It's your first purchase (not a renewal or a later top-up).
- You ask within 3 days of paying.
- None of the credits from that purchase have been used.
What isn't refunded
- Credits that have been used, even partly.
- Renewals. Cancel before the renewal date to avoid the next charge.
- Results you don't like. Failed generations are already refunded in credits automatically.
- Promotional or bonus credits.
How to ask
Email [email protected] from your account email with the transaction ID and the reason. We review requests within 2–3 business days; approved refunds reach your original payment method in 5–10 business days. A processing fee of up to 6% may apply where the law allows it.
The full rules are in the refund policy.
Please contact us before opening a dispute with your bank. Chargebacks can lead to the account being suspended.
Didn't answer your question?
Email us with your account email and what happened.
Last reviewed October 27, 2026